WARRANTY & RETURNS
WARRANTY, RETURN, CANCELLATION POLICIES //
Please note these key points before proceeding with any claim:
- Start at the original place of purchase. 100% of claims start with the original place of purchase, and all refunds, if granted, are through the original place of purchase
- If you remove, we can not approve. If a product issue is discovered after installation, do not remove the product before receiving confirmation of a return approval from the original place of purchase. On-car information can often lead to diagnosis and action plans; RYFT requires a chance to address in this manner. Post-install products removed prior to return authorization will be denied any warranty claim.
- Any alterations or attempts to fix will void the warranty. This includes welding, bending, or any ad-hoc methods that alter the product in any way.
- All warranties are for the original owner only. Second owners can purchase replacement components at a discount, directly from RYFT or from participating dealers.
- Orders or parts of orders canceled more than seven (7) calendar days after placement will be assessed a 30% raw-materials allocation fee. RYFT recommends that dealers request down payments from consumers given the handcrafted nature of many RYFT products.
Issuing of refunds
All approved refunds will be handled by the original place of purchase, no exceptions. Since payments were made to the original place of purchase, any refunds must come from the same place. Please note that approved returns must be received BY RYFT within thirty (30) days of approval of return to receive credit.
Warranty against manufacturer defects by product class
Manufacturer defect is defined as any characteristic of the product which hinders its usability for the purpose for which it was designed and manufactured. The warranty against manufacturer defects doesn’t cover any cosmetic changes, or normal use wear and tear. All warranties cease at a product’s discontinuance. Here’s a quick summary of our products and how long each is covered for manufacturer defects:
All RYFT brand products. Please note that special order items are not returnable.
All durations start at the time of purchase (we’ll ask for a proof of purchase date):
- RYFT brand exhausts: Tubing, welding, flex areas: One year
- Valves on exhausts: One year on mechanical components, one year on valve motors
- Electronics / Electronic Components found on any product: One year*
- Catalysts: One Year
- Tip finish defects (please follow washing instructions prior to contacting support): One year (see Tip Finish below)
Condition of system
In the event of a return, a product must be returned with no signs of abuse, incorrect installation, forced installation, motorsports usage, or product altering whatsoever. Any trace of the aforementioned will result in warranty denial.
Upon verification of warranty coverage, RYFT will, at its sole option, repair, replace, consult toward remedy or issue a refund for the defective product.
Labor for original installation, removal, and subsequent installation/inspection not covered.
If claim is determined by RYFT at its sole discretion to be a manufacturer defect, RYFT will cover two-way shipping to RYFT either from consumer or dealer and back to either consumer or dealer. RYFT may also request a “Destroy in Field” of any defective parts.
No restocking fee for Manufacturer Defect.
In all cases, RYFT must be afforded the opportunity to remedy the situation before removal of the product from the vehicle. Installations deemed errant RYFT will result in denied claims. Any evidence of offroad abuse or use of the product in motorsports or racing conditions is grounds for warranty denial. Warranties will be voided if the product is improperly serviced, modified, or used in a way not intended by the Manufacturer. The Consumer is responsible for ensuring that the product is installed in a safe and proper manner, and should cease use of the product immediately if an unsafe or improper condition is noted. If an unsafe or improper condition is noted, the Consumer should then immediately contact the facility where the product was purchased.
RYFTs One Year Tip Finish Warranty covers defects on RYFT tips for a period of one year from purchase date. Exclusions to the RYFT One Year Tip Finish Warranty: (1) Pinhole sized pitting on the inside of tips, which is considered normal wear and tear, and (2) Blemishes or marring of appearance due to weather, road hazards, lack of maintenance (defined in next sentence) or extremes of heat or cold. Thorough periodic cleaning of RYFT tips is required as general maintenance, and must be done prior to submitting a warranty claim on tips, as returned tips found to have been dirty (and not defective) will have forfeited any core charges.
Original owner only.
Thirty (30) days from close-of-business on date of purchase (with proof of purchase date) to submission of RYFT FORM. Submission for guarantee is not a guarantee of approval for return.
Condition of System
In the event of a return, system must be returned in good condition, with no signs of abuse, incorrect installation, forced installation, motorsports usage, or product altering whatsoever. Any refunds will be granted after inspection.
RYFT may first attempt to either repair, replace or consult toward remedy. Should remedy not be reached within 30 days of purchase, RYFT may opt to offer a store credit or refund for product.
Customer pays shipping. Once return and/or refund is approved, instructions on return will be provided.
There is a 30% of purchase price fee for any approved 30 day satisfaction claims.
Track Edition and Track Extreme products, straight pipes, non-resonated downpipes, test pipes, special order products, any products where noted in marketing content.
The RYFT No CEL (Check Engine Light) Guarantee is noted on certain RYFT products, and offers peace of mind against the appearance of Check Engine Lights when products are installed properly and used as intended, on vehicles with no additional modifications, with the exception of other RYFT products intended to work with the product in question.
One year from date of new product purchase (proof of purchase required).
Repair, replace or consult toward resolution at RYFT’s discretion.
Customer is responsible for all shipping costs. If RYFT deems the item to be defective and the item is either repaired or replaced by RYFT, shipping within the US is covered by RYFT.
There is no restocking fee.
Only applicable to products where it is clearly stated as such on ryft.co
All RYFT brand products have a fitment guarantee. This is our pledge to have made products that fit, for easy installation by a qualified installer.
30 days from purchase date, with proof of purchase.
Consultation toward resolving installation issues. Should RYFT deem that installation issue is due solely to a manufacturing defect, RYFT will issue a replacement product or portion of product, free of charge.
Labor is not covered.
If claim is determined by RYFT at its sole discretion to be a manufacturer defect, RYFT will cover two-way shipping to RYFT either from consumer or dealer, and back to either consumer or dealer. RYFT may also request a “Destroy in Field” of any defective parts.
No restock fee for Manufacturer Defect.
Applicable to all warranties
EXCEPT AS EXPRESSLY SET FORTH WITHIN, RYFT MAKES NO WARRANTY, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL RYFT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED, ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT RYFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The warranties listed herein are the only remedy the Consumer or Dealer has for any loss or damage, however arising, due to nonconformity in or defect of the product. This warranty does not cover consequential damage, loss of time or revenues, labor, inconvenience, loss of use of vehicle (including rental vehicle fees), shipping, damage to the vehicle or components, or other incidental or indirect damage. RYFT’s sole liability on any claim of any kind, whether in contract, tort, or otherwise, for any loss or damage arising out of, connected with, or resulting from the manufacture, sale, delivery or use of the products sold hereunder shall in no case exceed the amount actually paid to RYFT for the applicable product. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.
Issuing of refunds
Dealer responsibility as it pertains to warranties and guarantees:
Every dealer or distributor must understand and uphold any and all requirements as they pertain to refunds and honor all guarantees including but not limited to Fitment Guarantees, Sound Satisfaction Guarantees, and other warranties and guarantees as published with product information and on the RYFT website. Dealers and distributors will handle all refunds to customers and consumers as approved by RYFT. All warranties are explained below and may change from time to time. All warranty claims or returns must be routed through the contact section on the ryft.co website.